• The importance of communication.

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• How has communication in the workplace changed?

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• Why leaders need to feel confident, capable and competent when dealing with challenging conversations.

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• Understanding the context of challenging conversations.

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• Tools and tips to help leaders prepare for challenging conversations.

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• The importance of outcomes.

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• Tips for effective and positive communication to support leaders during challenging conversations.

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• How to manage emotions during challenging conversations.​​

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• Conflict resolution strategies.

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• Practical activities and exercises included.